Questions, answered

Employees create expense reports and submit them to their manager (set by the org admin). Managers receive in-app and email notifications, review line items, and approve or reject with comments. Policy rules (max amounts, receipt requirements) are enforced automatically at submission time.

When you photograph a receipt, our AI engine extracts vendor name, date, total amount, line items, GST / tax details, and suggested category. Results appear in under 3 seconds and can be edited before saving.

Absolutely. The Free plan is built for individuals — track personal spending, categorise receipts, and generate reports for your own records. No company or manager required.

Yes. Mileage expenses support distance-based rates set by your workspace admin, and per-diem rules apply daily allowances automatically. Both are enforced at submission time, so violations are caught before your manager ever sees the report.

Employees can request an advance (e.g. for travel) before spending. Managers approve and disburse it, and the advance is settled against actual expenses later — with the full trail recorded in the workspace ledger.

Yes. Receipts you capture offline are stored in an encrypted local cache and sync automatically when you reconnect. Approvals and chat need a connection.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Direct messages are additionally end-to-end encrypted with NaCl box — not even we can read those. Channel messages are not end-to-end encrypted: your workspace admins can read them, which is deliberate, because a shared work channel is a business record. We comply with the DPDP Act 2023. To be precise about certifications: Reimbilly itself is not SOC 2 certified — our hosting provider (Supabase) holds SOC 2 Type II for the infrastructure we run on.

Direct messages use NaCl (libsodium) box encryption — each one is encrypted on your device before being sent, using your recipient's public key, so the server only ever stores ciphertext and Reimbilly cannot read them. Channels are different: encrypted in transit and at rest, but not end to end, so your workspace admins can read them and so could we if compelled by law. That split is deliberate — a shared work channel is a company record; a one-to-one conversation about a salary or a medical claim is not. Use a direct message for anything you would not put in a work channel.

Access follows workspace roles enforced by row-level security in the database: you see your own expenses; your manager sees reports submitted to them; workspace admins see org-level data. There is no "super user" bypass — even Reimbilly support cannot read your data without an audited break-glass procedure.

Data is stored encrypted at rest in our cloud database, with retention that follows your plan (3 months on Free up to unlimited on Enterprise). You can export or request deletion of your personal data at any time from the app, per the DPDP Act 2023.

There is no time-limited trial — instead the Free plan is free forever, with 50 scanned receipts a month and no card required, so you can evaluate Reimbilly for as long as you like. Upgrade to Pro, Team or Enterprise when you need more. Every paid plan is also covered by a full refund — within 14 days of a monthly charge, or 30 days of an annual one. Enterprise is self-serve at a published price; there is no sales call to sit through.

The Free plan includes 50 scanned receipts per month. You'll see a warning at 80% usage, and past the limit new scans pause until the next month — or upgrade to Pro for unlimited receipts. Your existing data is never blocked or deleted.

Workspace owners can upgrade, downgrade, or cancel from Billing Settings in the app. Downgrades apply at the end of the current billing period, and we prorate upgrades. No phone calls or retention scripts required. When a plan ends you keep everything you created: reports, receipts, policies and history all stay, you can still edit or delete them, and Export My Data still returns every record. What stops is creating new paid items — new approvals, new cash advances, accounting sync and new policies — and the free receipt limit applies again from the next cycle. Nothing is ever deleted because a subscription ended.

One, and only one: annual billing is 20% cheaper than paying monthly, applied automatically at checkout. There is no nonprofit, education, student, volume or referral discount, and no promo codes — a single published price that everyone pays is easier to trust than a price that depends on who asks.

Reimbilly runs natively on iOS, Android, and as a web app in any modern browser. Desktop apps for Windows (x64 & ARM), macOS (Universal), and Linux are available on the Downloads page.

Yes. Export any report as CSV or PDF, and save CSV column layouts so the file matches the spreadsheet your accountant already uses. Team and Enterprise workspaces can also push approved reports into Xero as draft bills, so nothing reaches the ledger until someone in finance authorises it. QuickBooks Online sync is built and waiting on Intuit's production approval, and TallyPrime posting runs from the Reimbilly desktop app, which is not yet available to download. Zoho Books is not supported.

Yes — the full app runs in any modern browser at app.reimbilly.com, with the same features as mobile plus desktop conveniences like keyboard shortcuts, a command palette (Ctrl/⌘+K), and drag-and-drop receipt upload.

CSV import is available for expenses and categories. For larger migrations from tools like Expensify, Zoho Expense, or spreadsheets, contact support and we'll help map your data.